Hello, how can we help?

You can check the “Hotel Facilities” on the overview page of the hotel.

We advise you to contact the hotel via the Remarks field on the reservation form (in English or the language of the hotel if possible) or send a message to: customerservice@bookings.net.

Please check in the section “Hotel Facilities – Services” whether the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel’s contact details in the confirmation email.

The check-in and check-out times differ. You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.

We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.

You will find the check-in times on the “Hotel Policies” section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.

Yes, anyone from age 18 is suitable to book a room at any of the hotels.

Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to customerservice@bookings.net.

When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.

credit/debit card

Unfortunately it is not possible to book a hotel for day use. The minimum that can be booked through our website is one night.

The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your "spam folder". If you do not receive an email after you have made a booking, please send an email with your booking number and details to customerservice@bookings.net. Contact the hotel for assistance with your booking confirmation, or call our central booking on +46 8 517 517 00.

A maximum of 10 rooms can be booked in any one reservation if available. If you want to make a reservation for more than 10 rooms, please send an email to support@timbu.com. It is not possible to book a meeting room.

Contact the hotel for assistance with your reservation number or call our central booking on +46 8 517 517 00.

Many answers to frequently asked questions about booking with families can be found on our family pages, as well as details of our most family-friendly hotels.

A maximum of 10 rooms can be booked in any one reservation if available. If you want to make a reservation for more than 10 rooms, please send an email to support@timbu.com It is not possible to book a meeting room.

In general your credit card details are only required as a guarantee for the hotel in case you don't arrive or cancel too late. This might result in a "no-show" charge (generally the equivalent to one night stay) by the hotel. We will never charge your credit card. You will pay for your stay at the hotel.

You will pay for your stay at the hotel. If the hotel requires a deposit, it will be clearly mentioned on the overview page of the hotel. However, note that some hotels perform a pre-authorization check on your credit card as an extra guarantee. A pre–authorization is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total costs of your reservation. Once the credit card has been validated, the reserved amount will be released

MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel the “Hotel Policies” section for ‘Accepted credit cards.’

Please note that such arrangements depend on each hotel’s policy. Therefore, you will need to contact the hotel directly. The hotel’s contact details can be found in the confirmation e-mail of your reservation.

We never charge our guests’ credit cards. The charge has been performed by the hotel. Therefore, you will need to contact the hotel directly. The hotel’s contact details can be found in the confirmation e-mail of your reservation.

Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.We also use a firewall which protects our servers and network against unauthorized access. In the unlikely event that your credit card were to be misused, we promise to reimburse you the first 50 Euros on the cost. The credit card is obliged to pay the remainder.