how to book Town Hoppers buses online
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How to book in steps
Book on website- Visit the company website
- Send a mail to townhoppers@iway.na with the following details:
- Date of Travel
- Number of Passengers
- Route
- With or without Door to Door service
- Method of payment (Credit card or Bank transfer)
Common Questions Travellers Frequently asked about Town Hoppers
As a passenger, do I get travel insurance
No, all passengers are recommended to have their own travel insurance
Can I change my booking and get a refund
Change of booking is free between February to June, while from July to January, you are required to pay a fee of 50 Namibian Dollar when you apply for a change of booking a day before the date of travel and it is free when you apply two days before the date of travel.
How do I pay for my travel
There are two payment options, you can either use your credit card to pay or make a transfer through your bank.
How do I pay with my credit card
You will need to send an email with your credit card details; credit card number, date of expiry and the CVC number (last 3 digits on the back of your card) as well as any relevant information for your trip.
How do I make bank transfer
Visit any bank and pay the full amount (this may include bank charges and transfer fees if applicable) to their account number. Visit namibiashuttle.com to get their bank details.
Can I cancel my booking and get a refund on my ticket
When you cancel your booking three days prior to departure, you will get a full refund. When you cancel your booking two days prior to departure, you will pay 25% for the cancellation fee. When you cancel your booking one day prior to departure, you will pay 50% for the cancellation fee. When you cancel your booking on the date of departure, there will be no refund.
Can I travel with my baby on Town Hopper buses
Yes, you are allowed to travel with children of all ages.
Are there discounts for infants
Yes, infants up to six years are required to pay 50% of the full rate.
Are pets allowed
No, pets are not allowed on the buses.
Are unattended luggage, parcels or letters allowed
No
Are there extra charges for extra goods and luggages
Yes
Can I pay with cash
No, you can only pay with bank transfer or credit card.